Frequently Asked Questions
Frequently Asked Questions
With so many different setups, devices, and cases, questions naturally arise. Here you will find answers about shipping, products, compatibility, and our service. Our goal: to assist you quickly and make the search for the right inlay solution as easy as possible.
If your question is not listed, write to us anytime – we are happy to help you personally.
Shipping & Delivery
Here you will find everything about shipping times, delivery areas, and the process of your order. We explain transparently how quickly your products will arrive and what you should consider when ordering multiple items.
Where do you deliver?
We deliver within Germany, to the entire EU, and to selected international countries.
During checkout, it will automatically show you if your country is available.
More about this can also be found
at: Shipping – inlay-shop
If your country is not selectable but you would like to place an order, please contact support@einstein-info.de.
How long does the delivery take?
Typically, we ship within 1–3 business days.
The delivery time is usually 2–5 business days within Germany and a bit longer for international shipping.
Are inlays and cases shipped together or separately?
If you order a case including an inlay, both will be shipped together.
Individually ordered inlays or accessories may arrive in separate packages.
Products & Compatibility
In this section, we answer questions about our inlays, cases, and their compatibility. You will learn how to find the right model for your setup and what makes our standardized measurements particularly flexible.
Why are AUER cases and foam inserts sold separately?
AUER cases are based on standardized Euro container dimensions. This means our foam inlays can be used flexibly depending on the size and height of the container.
This offers various possibilities:
- An inlay can be used in different AUER cases – provided the base area and height are suitable.
- Several inlays can be combined in larger containers or stacked on top of each other in taller containers – depending on their height and design.
- Existing AUER cases can continue to be used and adapted with new inlays if required.
This creates a flexible, modular transport solution that can be adapted to different applications and workflows.
Under "Perfect fit," we have linked a suitable AUER case directly to the respective inlays in the article. This way, you can quickly find the right combination of case and inlay.
By selling the case and inlay separately, you remain flexible and order exactly the components you need for your application.
Why does Inlay-Shop rely on Peli and SKB Cases?
We have deliberately specialized in Peli™ and SKB because these manufacturers have been globally recognized for high-quality protective solutions in professional applications for many years.
Both brands impress with:
- high impact resistance
- reliable protection against dust and moisture
- durable materials
- spare part availability
- worldwide use in industry, event technology, film production, broadcast, and metrology
Instead of offering as many brands as possible, we focus on products whose quality we are convinced of.
Do your inserts fit in any case?
Our inlays are based on standardized measurements.
Whether an inlay fits your existing case can be seen in each product description – the compatible model is clearly indicated there.
Can I buy an inlay separately, without a case?
Yes, all inlays are available individually.
You can continue using existing cases and only replace the inlay if needed.
What should I do if I'm not sure which insert I need?
We are happy to help you!
Use our contact form, preferably send us a photo of your equipment or cases, and we will advise you on the suitable solution.
Return, Warranty & Service
All important information about returns, warranties, and our services. We explain when a return is possible, what warranties you receive on cases, and how we handle custom orders.
Can I return products?
Yes, as a consumer, you can return unused and undamaged products within 14 days. Inlays with customizations are excluded from returns.
The cost of the return is borne by the buyer. There is no statutory right of withdrawal for commercial customers.
What warranty do I get on cases?
With Peli™ and SKB Cases, you receive a lifetime manufacturer's warranty.
It covers material and production defects – worldwide, at no additional cost.
Do you offer customizations?
Custom foam inserts are generally possible, but they make sense only for larger quantities.
This is because analysis, CAD creation, machine programming, and setup costs are incurred.
For single pieces, we recommend our modular standard inlays.
